Policies and Shipping

Policies and Shipping

Unless explicitly stated in the listing, all jewellery we sell is made-to-order.  Some Art pieces will be ready to ship immediately but other pieces will need to be printed and therefore, they will be treated as made-to-order.  In stock items will be shipped within two days of payment, made-to-order items can take up to 10 days to make and ship after payment has been received.

Payment

Payment can be made through Paypal, Credit Card or Afterpay.  We also accept payment through direct debit from Australian customers. 

Shipping

Items that are in stock will be shipped within two days of payment.  Made-to-order items will ship within 10 days of receipt of payment. If for some reason this can not be done, I will contact you and let you know. I make all jewellery pieces myself, by hand, from raw materials.  Leanne Allison Designs is a ‘small batch’ business – you are not getting factory-made or component jewellery.  Some art pieces will be originals and these will be shipped straight away.  Prints or other items featuring artwork may need to be printed off site if they are not in stock and this will take up to 10 days.

Items are shipped as economically as possible.  I use flat pack methods where I can to reduce postage costs.

PLEASE NOTE TRACKING IS NOT INCLUDED WITH YOUR ORDER AS STANDARD. You do have the option to choose tracked shipping on checkout (in Australia, this is Express Post).

Australia Post does not include tracking as standard.  I post all jewellery and framed art with tracking but cards and art prints are sent without tracking (to cut down on postage costs for you).  If you would like these items tracked please let me know – additional charges will apply.

International Customers Please Note – we are shipping from Australia. Packages to the rest of the world may take up to 2-4 weeks to arrive.

If your package does not turn up within the expected timeframe, please contact us and we will do our best to rectify the situation! However, please be aware that we don’t consider a parcel ‘lost’ in the post until it has been a full 30 days from the date of shipping, and we will not replace an item sooner than this. 

We do not accept responsibility for any customs issues, costs, or refusals. If you are concerned about your country’s customs laws or costs, please investigate before purchase. If a package comes back to us from customs in the original condition, we will of course refund your money.

Overtime Policy (rush orders)

I have a fast-track fee for any customer who would like their order made faster than my regular turn-around time. If you would like to upgrade to fast-track (turn-around of 1-2 business days, rather than 7+), please contact me prior to purchase. The fee is $30 AUD.  This mainly applies to jewellery as I cannot always have a print job completed earlier.  

I added this fee because – to be fair to all of my customers – I don’t allow any customer to ‘jump the queue’. Instead, if you need your order faster than normal, I actually work overtime hours to get it done.

Shipping Costs

Shipping costs do vary depending on the item and your location.

However, most items ship for the following amount:

Within Australia:

  • $6.95 registered post
  • $12 Express Post
  • $13 Framed Print

Australian customers can add Express Post to their order.

Outside of Australia:

Shipping costs start at $4.50 for Economy post. You can see your full shipping cost in the cart prior to checkout.

Refunds and Exchanges

I offer a 10 day full refund for return policy (excluding custom orders). If you are unhappy with your purchase for any reason, please contact me within 10 days of receiving it.

However – please be aware that I cannot accept returns of custom orders (this includes rings). I also cannot accept returns of earrings that have been worn for health and safety reasons.

I want you to be happy with your order, and I will do whatever I can to work with you to sort out any issues!

Return the item in original condition, and I will refund the full price on receiving it back (excluding custom orders and rings in accordance with the information below).

We cannot accept responsibility for repaying postage and handling charges.

 RING PURCHASES

IMPORTANT NOTE: PLEASE ENSURE YOU GET YOUR SIZE CORRECT. Due to the fact that your ring is often a custom design – made to your size – I cannot refund your purchase if you give me the wrong size or simply change your mind. This is in accordance with Australian Consumer Law. It is your responsibility to give us the correct size.

I charge $40 AUD per ring (plus postage) for resizing of simple sterling silver bands (not stacking sets). So, please make sure to take the time to work out your exact size. Most local jewellers’ shops will happily size your finger for you at no charge. We can re-size down as far as necessary, BUT CAN ONLY RESIZE UP ONE FULL SIZE.

So if you’re unsure at all, please err on the side of going too big rather than too small. If you order a ring smaller than one full size than the size you end up needing, you need to buy a new ring (though I will give discount on this).

For all the info you need to know on ring sizing – please visit this page.

If you receive your ring and decide you want a different style or width, I offer a 25% discount on purchase of the new ring IF you return the old one to me.

If you are ordering a ring to use as a wedding ring please note – I am in Australia. If you are live in Australia, do not order a wedding band without at least 4 weeks lead-time between your order and your wedding day. If you are outside of Australia, please allow at least 6 weeks between order and your wedding. We CANNOT guarantee your ring/s will arrive in time if you order with a lead time shorter than this.

 

Additional Policies and FAQs

***How to Care for your Sterling Silver***

Sterling silver jewellery naturally takes on a blackish tarnish over time in reaction with air.

When you receive your piece of sterling jewellery it may have black tarnish spots if it’s spent a long time in transit (though we do our best to prevent this) – these are easily removed!

You can either buy a silver-cleaning cloth, or simply use some toothpaste on a cloth or brush – gently rub at the tarnish, then wash and dry to bring back the super-shine!

Please keep in mind that all items in this shop are completely handmade, and therefore some small imperfections may be present.

Hopefully, you will, as we do, see any small imperfection as part of what makes a personally hand-made item unique. After all, we are, none of us, perfect!